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RobinsonEmpire E-Commerce Delivery & Shipping Policy
🇺🇸 USA Delivery Guidelines & Vendor Responsibilities
📋 Overview
RobinsonEmpire.com operates as an online marketplace connecting vendors with customers across the United States. As the policy holder, RobinsonEmpire.com facilitates the platform for transactions but does not engage in any physical handling, warehousing, shipping, or returns. All shipping, delivery, and return-related inquiries must be handled directly by the vendor from whom the customer has purchased.
🚚 Shipping Company & Method
Vendors on <strong>RobinsonEmpire.com</strong> are responsible for selecting and managing their own shipping providers. The recommended national shipping carriers include but are not limited to:
⏰ Delivery Timeframe
Vendors must clearly communicate the following to customers:
Processing Time:
Shipping Time:
💰 Shipping Fees
Shipping fees are determined <strong>solely by the vendor</strong> and must be transparently listed during checkout. Vendors may offer:
🔄 Returns and Handling
RobinsonEmpire.com does not accept returns, does not store or manage inventory, and does not handle product exchanges or customer claims related to delivery. All returns and customer service inquiries related to shipping or product dissatisfaction must be directed to the vendor.
📝 Vendor Requirements & Responsibilities
All vendors on <strong>RobinsonEmpire.com</strong> must agree to the following conditions:
1. Inventory Ownership
Vendors maintain full ownership and control of inventory. RobinsonEmpire.com does not provide warehouse storage or product fulfillment services.
2. Shipping Accountability
Vendors are <strong>solely responsible</strong> for:
- • Selecting reliable carriers
- • Ensuring timely dispatch
- • Managing lost, delayed, or damaged packages
3. Tracking Information
Vendors must provide tracking numbers to customers once the product has shipped. A copy of the tracking number must also be uploaded to the RobinsonEmpire.com order dashboard.
4. Compliance
Vendors must comply with all relevant U.S. shipping regulations, including state and federal shipping restrictions, labeling laws, and carrier-specific guidelines.
5. Transparent Communication
Vendors are required to maintain clear and responsive communication with customers regarding delivery status and concerns.
⚠️ RobinsonEmpire.com Liability Disclaimer
<strong>RobinsonEmpire.com</strong> is <span style="color: #dc3545;"><strong>not liable</strong></span> for:
- • Delays in shipping
- • Lost or damaged items
- • Shipping fee disputes
- • Returns - All disputes are settled by Robinson Empire LLC
- • Customs holds or issues (for international vendors shipping to the USA)
📚 Quick Reference Guide
✅ Acknowledgment & Enforcement
By registering as a vendor on RobinsonEmpire.com, you acknowledge and agree to all terms in this Delivery & Shipping Policy. Failure to comply with these standards may result in suspension or termination of your vendor account without refund.