Terms and Conditions

By signing up for a Robinson Empire Account Account (as defined in Section 1) or by using any of our services (as defined below), you are agreeing to be bound by the following terms and conditions (the “Terms of Service”).

 

  1. Account Term

To access and use the Services, you must register for a Robinson Empire Account (“Account”) by providing your full legal name, current address, phone number, a valid email address, and any other information indicated to be required. Robinson Empire may reject your application for an Account, or cancel an existing Account, for any reason, at our sole discretion. 

You must be older than: (i) 18 years, or (ii) at least the age of the majority in the jurisdiction where you reside, and from which you use the Services to open an Account. 

You confirm that you are receiving any Services provided by Robinson Empire for the purposes of carrying out business activity and not for any personal, household, or family purpose.

You acknowledge that Robinson Empire will use the email address you provide on opening an Account or as updated by you from time to time as the primary method for communication with you. Therefore, you must monitor the primary Account email address you provide to Robinson Empire and your primary Account email address must be capable of both sending and receiving messages. Additionally, your email communications with Robinson Empire can only be authenticated if they come from your primary Account email address.

You are responsible for keeping your password secure. Robinson Empire cannot and will not be liable for any loss or damage resulting from your failure to maintain the security of your Account and password. You acknowledge that you are responsible for the creation and operation of your Robinson Empire Store.

Robinson Empire is not a marketplace. Any contract of sale through your Robinson Empire Store is directly between you and the buyer.

You are responsible for all activity and content such as photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted, or exhibited on or in connection with your Account (“Materials”).

A breach or violation of any term in the Terms of Service, including the AUP, as determined by the sole discretion of Robinson Empire may result in an immediate termination of your Services.



  1. Account Activation

2.1 Store Owner

Subject to section 2.1(2), the person signing up for the Service by opening an Account will be the contracting party (“Store Owner”) for the purposes of our Terms of Service and will be the person who is authorized to use any corresponding Account we may provide to the Store Owner in connection with the Service. You are responsible for ensuring that the name of the Store Owner (including the legal name of the company that owns the Store, if applicable) is clearly visible on the Store’s website.

If you are signing up for the Services on behalf of your employer, your employer shall be the Store Owner. If you are signing up for the Services on behalf of your employer, then you must use your employer-issued email address and you declare and warrant the assertion that you have the authority to bind your employer to our Terms of Service.

Your Robinson Empire Store can only be associated with one Store Owner. A Store Owner may have multiple Robinson Empire Stores. “Store” means the online store or physical retail location(s) associated with the Account.

2.2 Staff Accounts

Based on your Robinson Empire pricing plan, you can create one or more staff accounts (“Staff Accounts”) allowing other people to access the Account. With Staff Accounts, the Store Owner can set permissions and let other people work in their Account while determining the level of access of Staff Accounts to specific business information (for example, you can limit Staff Account access to sales information on the Reports page, or prevent Staff Accounts from changing general store settings).

The Store Owner is responsible and liable for the acts, omissions, and defaults arising from the use of Staff Accounts in the performance of obligations under these Terms of Service as if they were the Store Owner’s own acts, omissions, or defaults. The Store Owner and the users of Staff Accounts are each referred to as a “Robinson Empire User.”

2.3 Robinson Empire Accounts Payment

Upon registration, you provide banking information needed for Robinson Empire to pay Vendors. Vendors cannot create their own payment gateways such as PayPal, Apple Pay, or Google Pay on the platform. Vendors can set up weekly payment withdrawals on their portal during registration.

2.4 Domain Names

Upon purchasing a domain name through Robinson Empire, domain registration will be preset to automatically renew each year so long as your Robinson Empire Account remains active. You acknowledge that it is your sole responsibility to deactivate the auto-renewal function should you choose to do so.

  1. General Conditions

You must read, agree, and accept all of the terms and conditions contained in these Terms of Service, including the AUP, the Privacy Policy, and, if you operate an E.U. based Store, the EU Terms, before you may become a Robinson Empire User.

Additionally, you acknowledge and agree to the Rules of Engagement for the Sale of COVID-19 Related Products if you sell such products.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Services, or access to the Services without the express written permission of Robinson Empire.

You shall not purchase search engine keywords, or other pay-per-click keywords (such as Google Ads), or domain names that use Robinson Empire or Robinson Empire trademarks and/or variations and misspellings thereof.

Questions about the Terms of Service should be sent to Robinson Empire Support.

  1. Robinson Empire Rights

We reserve the right to modify or terminate the Services for any reason, without notice at any time. Not all Services and features are available in every jurisdiction and we are under no obligation to make any Services or features available in any jurisdiction.

We reserve the right to refuse service to anyone for any reason at any time.

We may, but have no obligation to, remove Materials and suspend or terminate Accounts if we determine at our sole discretion that the goods or services offered via a Store, or the Materials uploaded or posted to a Store, violate our Acceptable Use Policy (“AUP”) or these Terms of Service.

Verbal or written abuse of any kind (including threats of abuse or retribution) directed at any Robinson Empire customer, Robinson Empire employee, member, or officer will result in immediate Account termination.

Robinson Empire does not pre-screen Materials and it is in our sole discretion to refuse or remove any Materials from the Service, including from your Store.

We reserve the right to provide our services to your competitors and make no promise of exclusivity in any particular market segment. You further acknowledge and agree that Robinson Empire employees and contractors may also be Robinson Empire customers/merchants, and that they may compete with you, although they may not use your Confidential Information (as defined in Section 5) in doing so.

In the event of a dispute regarding Account ownership, we reserve the right to request documentation to determine or confirm Account ownership. Documentation may include, but is not limited to, a scanned copy of your business license, government-issued photo ID, the last four digits of the credit card on file, your status as an employee of an entity, etc. Robinson Empire retains the right to determine, in our sole judgment, rightful Account ownership and transfer an Account to the rightful Store Owner. If we are unable to reasonably determine the rightful Store Owner, without prejudice to our other rights and remedies, Robinson Empire reserves the right to temporarily disable an Account until resolution has been determined between the disputing parties.

  1. Confidentiality

“Confidential Information” shall include, but shall not be limited to, any and all information associated with a party’s business and not publicly known, including specific business information, technical processes and formulas, software, customer lists, prospective customer lists, names, addresses and other information regarding customers and prospective customers, product designs, sales, costs (including any relevant processing fees), price lists, and other unpublished financial information, business plans and marketing data, and any other confidential and proprietary information, whether or not marked as confidential or proprietary. Robinson Empire’s Confidential Information includes all information that you receive relating to us or to the Services that is not known to the general public including information related to our security program and practices.

Each party agrees to use the other party’s Confidential Information solely as necessary for performing its obligations under these Terms of Service and in accordance with any other obligations in these Terms of Service including this Section 6. Each party agrees that it shall take all reasonable steps, at least substantially equivalent to the steps it takes to protect its own proprietary information, to prevent the duplication, disclosure, or use of any such Confidential Information, other than (i) by or to its employees, agents and subcontractors who must have access to such Confidential Information to perform such party’s obligations hereunder, who each shall treat such Confidential Information as provided herein, and who are each subject to obligations of confidentiality to such party that are at least as stringent as those contained herein; or (ii) as required by any law, regulation, or order of any court of proper jurisdiction over the parties and the subject matter contained in these Terms of Service, provided that, if legally permitted, the receiving party shall give the disclosing party prompt written notice and use commercially reasonable efforts to ensure that such disclosure is accorded confidential treatment. Confidential Information shall not include any information that the receiving party can prove: (A) was already in the public domain, or was already known by or in the possession of the receiving party, at the time of disclosure of such information; (B) is independently developed by the receiving party without the use of or reference to the other party’s Confidential Information, and without breaching any provisions of these Terms of Service; or (C) is thereafter rightly obtained by the receiving party from a source other than the disclosing party without breaching any provision of these Terms of Service.

  1. Limitation of Liability

You expressly understand and agree that, to the extent permitted by applicable laws, Robinson Empire shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of, or inability to use, the Service.

To the extent permitted by applicable laws, in no event shall Robinson Empire or our suppliers be liable for lost profits or any special, incidental, or consequential damages arising out of, or in connection with, our site, our Services, or these Terms of Service (however arising, including negligence). You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, Robinson Empire partners, officers, directors, agents, employees, and suppliers harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents it incorporates by reference (including the AUP), or your violation of any law or the rights of a third party. Your use of the Services is at your sole risk. The Services are provided on an “as is” and “as available” basis without any warranty or condition, express, implied or statutory.

Robinson Empire does not warrant that the Services will be uninterrupted, timely, secure, or error-free.

Robinson Empire does not warrant that the results that may be obtained from the use of the Services will be accurate or reliable.

Robinson Empire is not responsible for any of your tax obligations or liabilities related to the use of Robinson Empire’s Services.

Robinson Empire does not warrant that the quality of any products, services, information, or other materials purchased or obtained by you through the Services will meet your expectations, or that any errors in the Services will be corrected.

Service is “as is” so it may have errors or interruptions, and we provide no warranties and our liability is limited.

  1. Waiver, Severability, and Complete Agreement

The failure of Robinson Empire to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of the Terms of Service, including all terms and conditions and other documents it incorporates by reference, is held by a court of competent jurisdiction to be contrary to law, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law, and the remaining provision of the Terms of Service shall remain in full force and effect.

The Terms of Service, including the documents it incorporates by reference, constitute the entire agreement between you and Robinson Empire and govern your use of the Services and your Account, superseding any prior agreements between you and Robinson Empire (including, but not limited to, any prior versions of the Terms of Service).

  1. Intellectual Property and Customer Content

We do not claim any intellectual property rights over the Materials you provide to the Robinson Empire Service. All Materials you upload to your Robinson Empire Store remain yours. You can remove your Robinson Empire Store at any time by deleting your Account.

By uploading Materials, you agree: (a) to allow other internet users to view the Materials you post publicly to your Store; (b) to allow Robinson Empire to store, and in the case of Materials you post publicly, display and use your Materials; and (c) that Robinson Empire can, at any time, review and delete all the Materials submitted to its Service, although Robinson Empire is not obligated to do so.

You retain ownership over all Materials that you upload to the Store; however, by making your Store public, you agree to allow others to view Materials that you post publicly to your Store. You are responsible for compliance of the Materials with any applicable laws or regulations.

Robinson Empire shall have the non-exclusive right and license to use the names, trademarks, service marks, and logos associated with your Store to promote the Service.

  1. Cancellation and Termination

You may cancel your Account and terminate the Terms of Service at any time by contacting Robinson Empire Support and then following the specific instructions indicated to you in Robinson Empire’s response.

Upon termination of the Services by either party for any reason: 

Robinson Empire will cease providing you with the Services and you will no longer be able to access your Account; unless otherwise provided in the Terms of Service, you will not be entitled to any refunds of any Fees, pro-rata or otherwise; any outstanding balance owed to Robinson Empire for your use of the Services through the effective date of such termination will immediately become due and payable in full; and your Store website will be taken offline.

If you purchased a domain name through Robinson Empire, upon cancellation your domain will no longer be automatically renewed. Following termination, it will be your sole responsibility to handle all matters related to your domain with the domain provider.

If at the date of termination of the Service, there are any outstanding fees owing by you, you will receive one final invoice via email. Once that invoice has been paid in full, you will not be charged again.

We reserve the right to modify or terminate the Robinson Empire Service, the Terms of Service and/or your Account for any reason, without notice at any time (unless otherwise required by applicable law). Termination of the Terms of Service shall be without prejudice to any rights or obligations which arose prior to the date of termination.

Fraud: Without limiting any other remedies, Robinson Empire may suspend or terminate your Account if we suspect that you (by conviction, settlement, insurance or escrow investigation, or otherwise) have engaged in fraudulent activity in connection with the use of the Services.

10.Modifications to the Service and Prices

Prices for using the Services are subject to change upon 30 days’ notice from Robinson Empire. Such notice may be provided at any time by posting the changes to the Robinson Empire Site (robinsonmpire.com) or the administration menu of your Robinson Empire Store via an announcement.

Robinson Empire reserves the right at any time, and from time to time, to modify or discontinue, the Services (or any part thereof) with or without notice (unless otherwise required by applicable law).

Robinson Empire shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

  1. Feedback and Reviews

Robinson Empire welcomes any ideas and/or suggestions regarding improvements or additions to the Services. Under no circumstances shall any disclosure of any idea, suggestion, or related material or any review of the Services, Third Party Services, or any Third Party Provider (collectively, “Feedback”) to Robinson Empire be subject to any obligation of confidentiality or expectation of compensation. By submitting Feedback to Robinson Empire (whether submitted directly to Robinson Empire or posted on any Robinson Empire hosted forum or page), you waive any and all rights in the Feedback and that Robinson Empire is free to implement and use the Feedback if desired, as provided by you or as modified by Robinson Empire, without obtaining permission or license from you or from any third party. Any reviews of a Third-Party Service or Third-Party Provider that you submit to Robinson Empire must be accurate to the best of your knowledge, and must not be illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable. Robinson Empire reserves the right (but not the obligation) to remove or edit Feedback of Third-Party Services or Third-Party Providers, but does not regularly inspect posted Feedback.

  1. DMCA Notice and Takedown Procedure

Robinson Empire supports the protection of intellectual property and asks Robinson Empire merchants to do the same. It’s our policy to respond to all notices of alleged copyright infringement. If someone believes that one of our merchants is infringing their intellectual property rights, they can send a DMCA Notice to Robinson Empire’s designated agent using our form. Upon receiving a DMCA Notice, we may remove or disable access to the Materials claimed to be a copyright infringement. Once provided with a notice of takedown, the merchant can reply with a counter-notification using our form if they object to the complaint. The original complainant has 14 business days after we receive a counter-notification to seek a court order restraining the merchant from engaging in the infringing activity, otherwise, we restore the material. For more information, see our DMCA Notice and Takedown Procedure.

If you believe one of our merchants is infringing your intellectual property rights, you can send Robinson Empire a DMCA Notice. We will expeditiously disable access or remove the content and notify the merchant.

  1. Rights of Third Parties

Save for Robinson Empire and its affiliates, Robinson Empire Users or anyone accessing Robinson Empire Services pursuant to these Terms of Service, unless otherwise provided in these Terms of Service, no person or entity who is not a party to these Terms of Service shall have any right to enforce any term of these Terms of Service, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, this shall not affect the rights of any permitted assignee or transferee of these Terms.

  1. Privacy & Data Protection

Robinson Empire is firmly committed to protecting the privacy of your personal information and the personal information of your customers. By using the Service, you acknowledge and agree that Robinson Empire’s collection, usage, and disclosure of this personal information is governed by our Privacy Policy. Additionally, if: (a) you are established in the European Economic Area (EEA); (b) you provide goods or services to customers in the EEA; or (c) you are otherwise subject to the requirements of the EU General Data Protection Regulation, Robinson Empire’s collection and use of personal information of any European residents is also subject to our Data Processing Addendum.

  1. RISK OF LOSS

All purchases of physical items from Robinson Empire are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

  1. PRODUCT DESCRIPTIONS

Robinson Empire attempts to be as accurate as possible. However, Robinson Empire does not warrant that the product descriptions or other content of any Robinson Empire Service is accurate, complete, reliable, current, or error-free. If a product offered by Robinson Empire itself is not as described, your sole remedy is to return it in unused condition.

  1. PRICING

“List Price” means the suggested retail price of a product as provided by a manufacturer, supplier, or seller. We regularly check List Prices against prices recently found on Robinson Empire and other retailers. Certain products may have a “Was Price” displayed, which is determined using the recent price history of the product on Robinson Empire.

With respect to items sold by Robinson Empire, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by Robinson Empire is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Other merchants may follow different policies in the event of a mispriced item.

We generally do not charge your credit card until after your order has entered the shipping process or, for digital products, until we make the digital product available to you.

  1. VENDOR RELATIONSHIP WITH ROBINSON EMPIRE

Vendors are responsible for their own shipping and handling.

We shall provide no warehouses or storage facilities to vendors.

Robinson Empire handles all payments made by customers in the shopping cart, then the vendor portal is set for vendors to withdraw payments on a weekly basis.

All vendors are responsible for sending their products in a timely manner. We will monitor vendor ratings and customer complaints to make a decision about the vendor account.

Vendors are prohibited from setting their own payment system through a third-party provider on Robinson Empire

The portal is set to pay vendors on a weekly basis. After the product is shipped and meets customer satisfaction, then the funds will be released to the vendor account for withdrawal. Customers have two weeks to file a dispute.

If the customer is unhappy or unsatisfied with the product then the customer can set up a ticket for dispute. Until both parties reach a resolution regarding that ticket, the vendor will not receive any payment. Both parties have 10 business days to resolve the ticket. If, after 10 business days, the ticket remains unresolved, Robinson Empire reserves the right to reach its own resolution.

  1. CHARGES TO VENDORS

Robinson Empire Charges the vendors the following rates:

  1. 4 percent for items from $ 0.99 to $ 49.99, and
  2. 11 percent for items from $ 50.00 and higher.

The percentages are charged from the listed price.

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