By signing up for a Robinson Empire Account Account (as defined in Section 1) or by
using any of our services (as defined below), you are agreeing to be bound by the
following terms and conditions (the “Terms of Service”).
1. Account Term
To access and use the Services, you must register for a Robinson Empire Account
(“Account”) by providing your full legal name, current address, phone number, a valid
email address and any other information indicated to be required. Robinson Empire
may reject your application for an Account, or cancel an existing Account, for any
reason, at our sole discretion.
You must be older than: (i) 18 years, or (ii) at least the age of the majority in the
jurisdiction where you reside, and from which you use the Services to open an
You confirm that you are receiving any Services provided by Robinson Empire for the
purposes of carrying out business activity and not for any personal, household or
You acknowledge that Robinson Empire will use the email address you provide on
opening an Account or as updated by you from time to time as the primary method
for communication with you. You must monitor the primary Account email address
you provide to Robinson Empire and your primary Account email address must be
capable of both sending and receiving messages. Your email communications with
Robinson Empire can only be authenticated if they come from your primary Account
You are responsible for keeping your password secure. Robinson Empire cannot and
will not be liable for any loss or damage resulting from your failure to maintain the
security of your Account and password.
You acknowledge that you are responsible for the creation and operation of your
Robinson Empire Store.
Robinson Empire is not a marketplace. Any contract of sale through your Robinson
Empire Store is directly between you and the buyer.
You are responsible for all activity and content such as photos, images, videos,
graphics, written content, audio files, code, information, or data uploaded, collected,
generated, stored, displayed, distributed, transmitted or exhibited on or in connection
with your Account (“Materials”).
A breach or violation of any term in the Terms of Service, including the AUP, as
determined by the sole discretion of Robinson Empire may result in an immediate
termination of your Services.
2. Account Activation
2.1 Store Owner
Subject to section 2.1(2), the person signing up for the Service by opening an
Account will be the contracting party (“Store Owner”) for the purposes of our Terms
of Service and will be the person who is authorized to use any corresponding
Account we may provide to the Store Owner in connection with the Service. You are
responsible for ensuring that the name of the Store Owner (including the legal name
of the company that owns the Store, if applicable) is clearly visible on the Store’s
If you are signing up for the Services on behalf of your employer, your employer shall
be the Store Owner. If you are signing up for the Services on behalf of your
employer, then you must use your employer-issued email address and you declare
and warrant the assertion that you have the authority to bind your employer to our
Terms of Service.
Your Robinson Empire Store can only be associated with one Store Owner. A Store
Owner may have multiple Robinson Empire Stores. “Store” means the online store or
physical retail location(s) associated with the Account.
2.2 Staff Accounts
Based on your Robinson Empire pricing plan, you can create one or more staff
accounts (“Staff Accounts”) allowing other people to access the Account. With Staff
Accounts, the Store Owner can set permissions and let other people work in their
Account while determining the level of access of Staff Accounts to specific business
information (for example, you can limit Staff Account access to sales information on
the Reports page, or prevent Staff Accounts from changing general store settings).
The Store Owner is responsible and liable for the acts, omissions and defaults
arising from the use of Staff Accounts in the performance of obligations under these
Terms of Service as if they were the Store Owner’s own acts, omissions or defaults.
The Store Owner and the users of Staff Accounts are each referred to as a
“Robinson Empire User”.
2.3 PayPal Express Checkout and Robinson Empire Payments Accounts
Upon completion of signup for the Service, Robinson Empire will create a PayPal
Express Checkout account on your behalf, using your email address. Depending on
your location, Robinson Empire may also create a Robinson Empire Payments
account on your behalf.
You acknowledge that PayPal Express Checkout and/or Robinson Empire Payments
will be your default payment gateway(s) and that it is your sole responsibility as the
Store Owner to activate and maintain these accounts. If you do not wish to keep
either of the payment accounts active, it is your responsibility to deactivate them. For
the avoidance of doubt, PayPal Express Checkout is a Third Party Service, as
defined in Section 17 of these Terms of Service.
2.4 Apple Pay for Safari Account
Upon completion of signup for the Service, Robinson Empire will create an Apple
Pay for Safari (“Apple Pay”) account on your behalf, using the URL(s) and business
name associated with your Account. Depending on your location, Robinson Empire
may activate your Apple Pay account on your behalf, otherwise you will be required
to activate your Apple Pay account within your Account admin. If you do not wish to
keep your Apple Pay account active, it is your responsibility to deactivate it. For the
avoidance of doubt, Apple Pay is a Third Party Service, as defined in Section 17 of
these Terms of Service.
If you use an Apple Pay supported payment gateway and your customers have
enabled Apple Pay on their device, customers may purchase goods and services
from your Store using Apple Pay.
By using Apple Pay on your Store, you are agreeing to be bound by the Apple Pay
Platform Web Merchant Terms and Conditions, as they may be amended by Apple
from time to time. If Apple amends the Apple Pay Platform Web Merchant Terms and
Conditions, the amended and restated version will be posted here:
https://www.RobinsonEmpire.com/legal/apple-pay. Such amendments to the Apple
Pay Platform Web Merchant Terms are effective as of the date of posting. Your
continued use of Apple Pay on your Store after the amended Apple Pay Platform
Web Merchant Terms are posted constitutes your agreement to, and acceptance of,
the amended Apple Pay Platform Web Merchant Terms. If you do not agree to any
changes to the Apple Pay Platform Web Merchant Terms, deactivate your Apple Pay
account and do not continue to use Apple Pay on your Store.
2.5 Google Payment
Upon completion of signup for the Service, if you have been enrolled in Robinson
Empire Payments, Robinson Empire will also create a Google Payment account on
your behalf. If you do not wish to keep your Google Payment account active, it is
your responsibility to deactivate it. For the avoidance of doubt, Google Payment is a
Third Party Service, as defined in Section 17 of these Terms of Service.
If you use a Google Payment supported payment gateway and your customers have
enabled Google Payment, customers may purchase goods and services from your
Store using Google Payment.
By using Google Payment on your Store, you are agreeing to be bound by the
Google Payment API Terms of Service, as they may be amended by Google from
time to time. If Google amends the Google Payment API Terms of Service, the
amended and restated version will be posted here. Such amendments to the Google
Payment API Terms of Service are effective as of the date of posting. Your continued
use of Google Payment on your Store after the amended Google Payment API
Terms of Service are posted constitutes your agreement to, and acceptance of, the
amended Google Payment API Terms of Service. If you do not agree to any changes
to the Google Payment API Terms of Service, deactivate your Google Payment
account and do not continue to use Google Payment on your Store.
2.6 Domain Names
Upon purchasing a domain name through Robinson Empire, domain registration will
be preset to automatically renew each year so long as your Robinson Empire
Account remains active. You acknowledge that it is your sole responsibility to
deactivate the auto-renewal function should you choose to do so.
3. General Conditions
You must read, agree with and accept all of the terms and conditions contained in
E.U. based Store, the EU Terms, before you may become a Robinson Empire User.
Additionally, you acknowledge and agree to the Rules of Engagement for the Sale of
COVID-19 Related Products if you sell such products.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the
Service, use of the Services, or access to the Services without the express written
permission of Robinson Empire.
You shall not purchase search engine keywords, or other pay-per-click keywords
(such as Google Ads), or domain names that use Robinson Empire or Robinson
Empire trademarks and/or variations and misspellings thereof.
Questions about the Terms of Service should be sent to Robinson Empire Support.
4. Robinson Empire Rights
We reserve the right to modify or terminate the Services for any reason, without
notice at any time. Not all Services and features are available in every jurisdiction
and we are under no obligation to make any Services or features available in any
We reserve the right to refuse service to anyone for any reason at any time.
We may, but have no obligation to, remove Materials and suspend or terminate
Accounts if we determine at our sole discretion that the goods or services offered via
a Store, or the Materials uploaded or posted to a Store, violate our Acceptable Use
Policy (“AUP”) or these Terms of Service.
Verbal or written abuse of any kind (including threats of abuse or retribution) directed
at any Robinson Empire customer, Robinson Empire employee, member, or officer
will result in immediate Account termination.
Robinson Empire does not pre-screen Materials and it is in our sole discretion to
refuse or remove any Materials from the Service, including from your Store.
We reserve the right to provide our services to your competitors and make no
promise of exclusivity in any particular market segment. You further acknowledge
and agree that Robinson Empire employees and contractors may also be Robinson
Empire customers/merchants, and that they may compete with you, although they
may not use your Confidential Information (as defined in Section 5) in doing so.
In the event of a dispute regarding Account ownership, we reserve the right to
request documentation to determine or confirm Account ownership. Documentation
may include, but is not limited to, a scanned copy of your business license,
government-issued photo ID, the last four digits of the credit card on file, your status
as an employee of an entity, etc.
Robinson Empire retains the right to determine, in our sole judgment, rightful
Account ownership and transfer an Account to the rightful Store Owner. If we are
unable to reasonably determine the rightful Store Owner, without prejudice to our
other rights and remedies, Robinson Empire reserves the right to temporarily disable
an Account until resolution has been determined between the disputing parties.
“Confidential Information” shall include, but shall not be limited to, any and all
information associated with a party’s business and not publicly known, including
specific business information, technical processes and formulas, software, customer
lists, prospective customer lists, names, addresses and other information regarding
customers and prospective customers, product designs, sales, costs (including any
relevant processing fees), price lists, and other unpublished financial information,
business plans and marketing data, and any other confidential and proprietary
information, whether or not marked as confidential or proprietary. Robinson Empire’s
Confidential Information includes all information that you receive relating to us or to
the Services that is not known to the general public including information related to
our security program and practices.
Each party agrees to use the other party’s Confidential Information solely as
necessary for performing its obligations under these Terms of Service and in
accordance with any other obligations in these Terms of Service including this
Section 6. Each party agrees that it shall take all reasonable steps, at least
substantially equivalent to the steps it takes to protect its own proprietary
information, to prevent the duplication, disclosure or use of any such Confidential
Information, other than (i) by or to its employees, agents and subcontractors who
must have access to such Confidential Information to perform such party’s
obligations hereunder, who each shall treat such Confidential Information as
provided herein, and who are each subject to obligations of confidentiality to such
party that are at least as stringent as those contained herein; or (ii) as required by
any law, regulation, or order of any court of proper jurisdiction over the parties and
the subject matter contained in these Terms of Service, provided that, if legally
permitted, the receiving party shall give the disclosing party prompt written notice
and use commercially reasonable efforts to ensure that such disclosure is accorded
confidential treatment. Confidential Information shall not include any information that
the receiving party can prove: (A) was already in the public domain, or was already
known by or in the possession of the receiving party, at the time of disclosure of such
information; (B) is independently developed by the receiving party without use of or
reference to the other party’s Confidential Information, and without breaching any
provisions of these Terms of Service; or (C) is thereafter rightly obtained by the
receiving party from a source other than the disclosing party without breaching any
provision of these Terms of Service.
6. Limitation of Liability
You expressly understand and agree that, to the extent permitted by applicable laws,
Robinson Empire shall not be liable for any direct, indirect, incidental, special,
consequential or exemplary damages, including but not limited to, damages for loss
of profits, goodwill, use, data or other intangible losses resulting from the use of, or
inability to use, the Service.
To the extent permitted by applicable laws, in no event shall Robinson Empire or our
suppliers be liable for lost profits or any special, incidental or consequential damages
arising out of, or in connection with, our site, our Services or these Terms of Service
(however arising, including negligence). You agree to indemnify and hold us and (as
applicable) our parent, subsidiaries, affiliates, Robinson Empire partners, officers,
directors, agents, employees, and suppliers harmless from any claim or demand,
including reasonable attorneys’ fees, made by any third party due to or arising out of
your breach of these Terms of Service or the documents it incorporates by reference
(including the AUP), or your violation of any law or the rights of a third party.
Your use of the Services is at your sole risk. The Services are provided on an “as is”
and “as available” basis without any warranty or condition, express, implied or
Robinson Empire does not warrant that the Services will be uninterrupted, timely,
secure, or error-free.
Robinson Empire does not warrant that the results that may be obtained from the
use of the Services will be accurate or reliable.
Robinson Empire is not responsible for any of your tax obligations or liabilities
related to the use of Robinson Empire’s Services.
Robinson Empire does not warrant that the quality of any products, services,
information, or other materials purchased or obtained by you through the Services
will meet your expectations, or that any errors in the Services will be corrected.
Service is “as is” so it may have errors or interruptions, and we provide no warranties
and our liability is limited.
7. Waiver, Severability, and Complete Agreement
The failure of Robinson Empire to exercise or enforce any right or provision of the
Terms of Service shall not constitute a waiver of such right or provision. If any
provision of the Terms of Service, including all terms and conditions and other
documents it incorporates by reference, is held by a court of competent jurisdiction to
be contrary to law, such provision shall be changed and interpreted so as to best
accomplish the objectives of the original provision to the fullest extent allowed by
law, and the remaining provision of the Terms of Service shall remain in full force and
The Terms of Service, including the documents it incorporates by reference,
constitute the entire agreement between you and Robinson Empire and govern your
use of the Services and your Account, superseding any prior agreements between
you and Robinson Empire (including, but not limited to, any prior versions of the
Terms of Service).
8. Intellectual Property and Customer Content
We do not claim any intellectual property rights over the Materials you provide to the
Robinson Empire Service. All Materials you upload to your Robinson Empire Store
remain yours. You can remove your Robinson Empire Store at any time by deleting
By uploading Materials, you agree: (a) to allow other internet users to view the
Materials you post publicly to your Store; (b) to allow Robinson Empire to store, and
in the case of Materials you post publicly, display and use your Materials; and (c) that
Robinson Empire can, at any time, review and delete all the Materials submitted to
its Service, although Robinson Empire is not obligated to do so.
You retain ownership over all Materials that you upload to the Store; however, by
making your Store public, you agree to allow others to view Materials that you post
publicly to your Store. You are responsible for compliance of the Materials with any
applicable laws or regulations.
Robinson Empire shall have the non-exclusive right and license to use the names,
trademarks, service marks and logos associated with your Store to promote the
9. Cancellation and Termination
You may cancel your Account and terminate the Terms of Service at any time by
contacting Robinson Empire Support and then following the specific instructions
indicated to you in Robinson Empire’s response.
Upon termination of the Services by either party for any reason:
Robinson Empire will cease providing you with the Services and you will no longer
be able to access your Account; unless otherwise provided in the Terms of Service,
you will not be entitled to any refunds of any Fees, pro-rata or otherwise;
any outstanding balance owed to Robinson Empire for your use of the Services
through the effective date of such termination will immediately become due and
payable in full; and your Store website will be taken offline.
If you purchased a domain name through Robinson Empire, upon cancellation your
domain will no longer be automatically renewed. Following termination, it will be your
sole responsibility to handle all matters related to your domain with the domain
If at the date of termination of the Service, there are any outstanding fees owing by
you, you will receive one final invoice via email. Once that invoice has been paid in
full, you will not be charged again.
We reserve the right to modify or terminate the Robinson Empire Service, the Terms
of Service and/or your Account for any reason, without notice at any time (unless
otherwise required by applicable law). Termination of the Terms of Service shall be
without prejudice to any rights or obligations which arose prior to the date of
Fraud: Without limiting any other remedies, Robinson Empire may suspend or
terminate your Account if we suspect that you (by conviction, settlement, insurance
or escrow investigation, or otherwise) have engaged in fraudulent activity in
connection with the use of the Services.
10.Modifications to the Service and Prices
Prices for using the Services are subject to change upon 30 days’ notice from
Robinson Empire. Such notice may be provided at any time by posting the changes
to the Robinson Empire Site (robinsonmpire.com) or the administration menu of your
Robinson Empire Store via an announcement.
Robinson Empire reserves the right at any time, and from time to time, to modify or
discontinue, the Services (or any part thereof) with or without notice (unless
otherwise required by applicable law).
Robinson Empire shall not be liable to you or to any third party for any modification,
price change, suspension or discontinuance of the Service.
11. Feedback and Reviews
Robinson Empire welcomes any ideas and/or suggestions regarding improvements
or additions to the Services. Under no circumstances shall any disclosure of any
idea, suggestion or related material or any review of the Services, Third Party
Services or any Third Party Provider (collectively, “Feedback”) to Robinson Empire
be subject to any obligation of confidentiality or expectation of compensation. By
submitting Feedback to Robinson Empire (whether submitted directly to Robinson
Empire or posted on any Robinson Empire hosted forum or page), you waive any
and all rights in the Feedback and that Robinson Empire is free to implement and
use the Feedback if desired, as provided by you or as modified by Robinson Empire,
without obtaining permission or license from you or from any third party. Any reviews
of a Third-Party Service or Third-Party Provider that you submit to Robinson Empire
must be accurate to the best of your knowledge, and must not be illegal, obscene,
threatening, defamatory, invasive of privacy, infringing of intellectual property rights,
or otherwise injurious to third parties or objectionable. Robinson Empire reserves the
right (but not the obligation) to remove or edit Feedback of Third-Party Services or
Third-Party Providers, but does not regularly inspect posted Feedback.
12.DMCA Notice and Takedown Procedure
Robinson Empire supports the protection of intellectual property and asks Robinson
Empire merchants to do the same. It’s our policy to respond to all notices of alleged
copyright infringement. If someone believes that one of our merchants is infringing
their intellectual property rights, they can send a DMCA Notice to Robinson Empire’s
designated agent using our form. Upon receiving a DMCA Notice, we may remove or
disable access to the Materials claimed to be a copyright infringement. Once
provided with a notice of takedown, the merchant can reply with a
counter-notification using our form if they object to the complaint. The original
complainant has 14 business days after we receive a counter-notification to seek a
court order restraining the merchant from engaging in the infringing activity,
otherwise we restore the material. For more information, see our DMCA Notice and
If you believe one of our merchants is infringing your intellectual property rights, you
can send Robinson Empire a DMCA Notice. We will expeditiously disable access or
remove the content and notify the merchant.
13.Rights of Third Parties
Save for Robinson Empire and its affiliates, Robinson Empire Users or anyone
accessing Robinson Empire Services pursuant to these Terms of Service, unless
otherwise provided in these Terms of Service, no person or entity who is not a party
to these Terms of Service shall have any right to enforce any term of these Terms of
Service, regardless of whether such person or entity has been identified by name, as
a member of a class or as answering a particular description. For the avoidance of
doubt, this shall not affect the rights of any permitted assignee or transferee of these
14.Privacy & Data Protection
Robinson Empire is firmly committed to protecting the privacy of your personal
information and the personal information of your customers. By using the Service,
you acknowledge and agree that Robinson Empire’s collection, usage and disclosure
Additionally, if: (a) you are established in the European Economic Area (EEA); (b)
you provide goods or services to customers in the EEA; or (c) you are otherwise
subject to the requirements of the EU General Data Protection Regulation, Robinson
Empire’s collection and use of personal information of any European residents is
also subject to our Data Processing Addendum.
15.RISK OF LOSS
All purchases of physical items from Robinson Empire are made pursuant to a
shipment contract. This means that the risk of loss and title for such items pass to
you upon our delivery to the carrier.
Robinson Empire attempts to be as accurate as possible. However, Robinson
Empire does not warrant that product descriptions or other content of any Robinson
Empire Service is accurate, complete, reliable, current, or error-free. If a product
offered by Robinson Empire itself is not as described, your sole remedy is to return it
in unused condition.
“List Price” means the suggested retail price of a product as provided by a
manufacturer, supplier, or seller. We regularly check List Prices against prices
recently found on Robinson Empire and other retailers. Certain products may have a
“Was Price” displayed, which is determined using recent price history of the product
on Robinson Empire.
With respect to items sold by Robinson Empire, we cannot confirm the price of an
item until you order. Despite our best efforts, a small number of the items in our
catalog may be mispriced. If the correct price of an item sold by Robinson Empire is
higher than our stated price, we will, at our discretion, either contact you for
instructions before shipping or cancel your order and notify you of such cancellation.
Other merchants may follow different policies in the event of a mispriced item.
We generally do not charge your credit card until after your order has entered the
shipping process or, for digital products, until we make the digital product available to
18.VENDOR RELATIONSHIP WITH ROBINSON EMPIRE
Vendors are responsible for their own shipping and handling.
We shall provide no warehouses or storage facilities to vendors.
Robinson Empire handles all payments made by customers in the shopping cart,
then the vendor portal is set for vendors to withdraw payments on a weekly basis.
All vendors are responsible for sending their products in a timely manner. We will
monitor vendor ratings and customer complaints to make a decision about the
Vendors are prohibited from setting their own payment system through a third-party
provider on Robinson Empire
The portal is set to pay vendors on a weekly basis. After the product is shipped and
meets customer satisfaction, then the funds will be released to the vendor account
If the customer is unhappy or unsatisfied with the product then the customer can set
up a ticket for dispute. Until both parties reach a resolution regarding that ticket, the
vendor will not receive any payment.. Both parties have 10 business days to resolve
the ticket. If, after 10 business days, the ticket remains unresolved, Robinson Empire
reserves the right to reach its own resolution.
19. CHARGES TO VENDORS
Robinson Empire Charges the vendors the following rates:
1. 4 percent for items from $ 0.99 to $ 49.99, and
2. 11 percent for items from $ 50.00 and higher.
The percentages are charged from the listed price.